Business Process Analysis
We identify manual workflows, evaluate automation potential, and define where AI agents can deliver the greatest benefits.
Software Development for medium-sized companies

Your system—exactly how you work.
• Automated inbound processing of customer inquiries
• Intelligent ticket creation & prioritization
Connects what was previously separate
• Process handling in Service & Support
• Automated release and approval processes
Expands your systems—without having to rebuild everything
Efficiency arises when technology and logic go hand in hand. HighPots combines classic automation with modern AI and develops solutions that make existing systems smarter—not more complex.
We combine RPA, AI agents, and Data integration into an intelligent process network that independently analyzes content, makes decisions, and triggers follow-up actions.
The result: measurably more speed, quality and transparency in your business processes.
HighPots supports you
– from the analysis of your processes and the integration of automation technologies to secure implementation in daily business.

Supported by AI agents, intelligent workflows, and secure system integration.
🔴 Rule-based, static
🔴 Structured entries only
🔴 High adjustment effort
🔴 Selective automation
🔴 Processing
How it works
➡️ Datenverständnis
Flexibility
Integration
➡️ Degree of intelligence
✦ Dynamic, adaptive
✦ Understands texts, images, language
✦ Adapts to contexts
✦ End-to-end process control
✦ Understanding and deciding
Our systems capture content from PDFs, forms, screenshots, or scans—and automatically convert it into structured data.
This allows even paper-based workflows to become part of your digital process automation.
Example:
Invoices, delivery notes, or forms are recognized, understood, and processed directly—without manual typing.
AI agents are at the heart of modern automation. They combine rule-based logic (e.g., checking terms and conditions) with probabilistic decisions (e.g., goodwill recommendations).
Thus, they make independent decisions – like digital clerks.
Your advantage:
Faster response times, consistent quality, and automated communication with customers, suppliers, or employees.
AI agents recognize the content of unstructured texts and data—whether emails, documents, or free text fields.
• You analyze language, tone, and context.
• They automatically identify relevant information.
This means that information that previously had to be checked manually can now be used immediately for process automation.
Agentic AI takes automation to the next level. These systems plan processes independently, execute them across multiple applications, and dynamically adapt their behavior.
Example:
An agent detects a problem, requests missing data, checks guidelines, and automatically initiates the correct process in the ERP system.
Through Retrieval-Augmented Generation (RAG), our agents access internal company documents, guidelines, or databases.
This makes decisions transparent and compliant with regulations—a decisive advantage for compliance and quality assurance.
Complaints are automatically presorted, reviewed, and processed.
Inquiries are faster and more precise. Answers are consistently and professionally formulated
Employees focus on complex special cases, while standard inquiries are resolved automatically.
By comparing with terms and conditions and guidelines, the risk of legally inadmissible decisions is reduced.
Whether you receive 100 or 10,000 complaints per month, the AI agent works around the clock—efficiently, accurately, and without additional personnel costs.
In recent years, many medium-sized companies have begun to automate recurring business processes—for example, with ERP systems, digital workflows, or specialized tools for accounting and human resources management. This classic RPA (robotic process automation) has brought efficiency to many areas. However, as soon as processes contain unstructured data such as texts, emails, or documents, these systems reach their limits.
A typical example is complaint management. Here, companies receive messages via web forms, email, or social media channels. Each inquiry is worded differently, contains different information, and must be evaluated individually. Standard software is of limited help here—the result is high manual effort, long processing times, and uneven service quality.
This is exactly where AI agents come in. They combine natural language processing, business logic, and automation technologies to create a new form of intelligent process automation that goes far beyond traditional digitization.

When standard is no longer enough
• El cliente envía una queja por correo electrónico.
• Within a few minutes, she receives a query because the purchase date is missing.
• After responding, the agent automatically reviews the complaint.
• Since there is no entitlement, but a long-standing customer relationship exists, the system decides to act in good faith.
• Customer receives a positive response and voucher on the same day.
Result: quick solution, high satisfaction—without any employee having to actively work on the case.

How can unstructured emails be processed automatically?
AI agents understand language and context, extract data, and automatically create tickets or responses. This means that even email management becomes part of your intelligent process automation.
RPA works on a rule-based basis. AI agents combine logic and learning ability—they understand texts, evaluate data, and make decisions independently. This is how true intelligent process automation is created.
Via standardized interfaces or low-code tools. The systems remain in place—AI supplements them with intelligence without replacing them.
HighPots supports medium-sized companies from analysis to integration of intelligent automation solutions—including process consulting, technical implementation, and employee training.
With HighPot’s Intelligent Process Automation, you don’t just automate tasks—you transform your business processes.
Our AI agents understand, learn, and act where traditional systems only react.
The result:
More efficiency. More quality. More time for what really drives your business forward.
