Software Development for medium-sized companies
HighPots takes process automation into the next era for you: with Intelligent Process Automation (IPA), which not only executes processes, but also understands, evaluates, and makes intelligent decisions.
From workflow to true intelligence – we are rethinking process automation for you
While classic process automation follows fixed rules, intelligent process automation combines logical sequences with the learning capabilities of artificial intelligence.
With our Customized Development for you, we bring the advantages of intelligent process automation to your company in a tailor-made way—with bundled expertise in software, interfaces, and AI. Inquire now
Custom software
Your system—exactly how you work.
- Adapts to your processes
- Scalable from small solutions to ERP modules
- Developed to be secure, maintainable, and future-proof
Use Cases:
• Automatisierte Eingangsverarbeitung von Kundenanfragen
• Intelligente Ticket-Erstellung & Priorisierung
Middleware
Connects what was previously separate
- Reduces manual data transfer and errors
- Creates transparency between systems (e.g., ERP/CRM)
- Saves time and licensing costs through automation
Use Cases:
• Process handling in Service & Support
• Automatisierte Freigabe- und Prüfprozesse
Platform module
Expands your systems—without having to rebuild everything
- Can be integrated into existing software architectures
- Modularly expandable with a clear API structure
- Fast ROI through targeted functional expansion
Use Cases:
Process Automation
Custom Software Development
Efficiency arises when technology and logic go hand in hand. HighPots combines classic automation with modern AI and develops solutions that make existing systems smarter—not more complex.
We combine RPA, AI agents, and Data integration into an intelligent process network that independently analyzes content, makes decisions, and triggers follow-up actions.
The result: measurable increases in speed, quality, and transparency in your business processes.
🧩 HighPots supports you
– from analyzing your processes and integrating automation technologies to ensuring secure implementation in your day-to-day business.
HighPots
Your Software Developer with IQ
Perfectly tailored processes
Your processes mapped according to your needs
Automated classification, routing, and ticket creation reduce errors.
Future-proof
Because you can continue to develop your software
All AI models, workflows, and agents remain your property.
Future-proof thanks to modular architecture
Workflows, AI models, and systems can be expanded as desired.
HighPots provides analysis, integration, and operation services from a single source.
From RPA to IPA – how intelligent process automation improves your business
Classic RPA
🔴 Rule-based, static
🔴 Structured entries only
🔴 High adjustment effort
🔴 Selective automation
🔴 Processing
Aspect
➡️ Functionality
➡️ Data comprehension
➡️ Flexibility
➡️ Integration
➡️ Level of intelligence
Intelligent Process Automation (IPA)
✦ Dynamic, adaptive
✦ Understands texts, images, language
✦ Adapts to contexts
✦ End-to-end process control
✦ Understanding and deciding
👉 In short: IPA thinks for itself—and brings artificial intelligence into real business processes.
Ready for your Customized Software Development?
Contact us—together we will find the most efficient approach to process automation for your business—with AI agents if desired. Benefit from long-term support and sustainable advantages for your business.
The four pillars of successful process automation with HighPots
Requirements engineering: turning business needs into requirements
Our systems capture content from PDFs, forms, screenshots, or scans—and automatically convert it into structured data.
This allows even paper-based workflows to become part of your digital process automation.
Example:
Invoices, delivery notes, or forms are recognized, understood, and processed directly—without manual typing.
Software Architecture: the viable “how”
AI agents are at the heart of modern automation. They combine rule-based logic (e.g., Terms and Conditions checks) with probabilistic decisions (e.g., goodwill recommendations).
This enables them to make decisions independently—just like digital clerks.
Your advantage:
Faster response times, consistent quality, and automated communication with customers, suppliers, or employees.
Technical detail design: Design down to the module level
AI agents recognize the content of unstructured texts and data—whether emails, documents, or free text fields.
• You analyze language, tone, and context.
• They automatically identify relevant information.
This means that information that previously had to be checked manually can now be used immediately for process automation.
Software Programming: from specification to application
Agentic AI takes automation to the next level. These systems plan processes independently, execute them across multiple applications, and dynamically adapt their behavior.
Example:
An agent detects a problem, requests missing data, checks guidelines, and automatically initiates the correct process in the ERP system.
Knowledge integration with RAG technologies
Through retrieval-augmented generation (RAG), our agents access internal company documents, guidelines, or databases.
This makes decisions transparent and compliant with regulations—a decisive advantage for compliance and quality assurance.
Why HighPots as a Software Development Service Provider
Efficient processes are not created by more software, but by intelligent connections. HighPots develops interfaces, middleware, and automation solutions that connect existing systems—from ERP and CRM to accounting and reporting.
- Over 30 years of experience in architecture and development
- Entwicklung maßgeschneiderter Automatisierungslösungen
- Integration über APIs, RPA oder Low-Code-Plattformen
- Sicherer Betrieb On-Premise oder in der EU-Cloud
- Monitoring, Training und kontinuierliche Optimierung
Advantages of intelligent process automation m Complaint management
Complaints are automatically presorted, reviewed, and processed.
Queries are answered more quickly and accurately. Responses are consistent and professionally worded.
Employees focus on complex special cases, while standard inquiries are resolved automatically.
By comparing with terms and conditions and guidelines, the risk of legally inadmissible decisions is reduced.
Whether you receive 100 or 10,000 complaints per month, the AI agent works around the clock—efficiently, accurately, and without additional personnel costs.
Why software development makes a difference in small and medium-sized businesses
In recent years, many medium-sized companies have begun to automate recurring business processes—for example, with ERP systems, digital workflows, or specialized tools for accounting and human resources management. This classic RPA (robotic process automation) has brought efficiency to many areas. However, as soon as processes contain unstructured data such as texts, emails, or documents, these systems reach their limits.
A typical example is complaint management. Here, companies receive messages via web forms, email, or social media channels. Each inquiry is worded differently, contains different information, and must be evaluated individually. Standard software is of limited help here—the result is high manual effort, long processing times, and uneven service quality.
This is exactly where AI agents come in. They combine natural language processing, business logic, and automation technologies to create a new form of intelligent process automation that goes far beyond traditional digitization.
When standard is no longer enough
When standard is no longer enough
• Customer sends complaint by email.
• Within a few minutes, she receives a query because the purchase date is missing.
• After responding, the agent automatically reviews the complaint.
• Since there is no entitlement, but a long-standing customer relationship exists, the system decides to act in good faith.
• Customer receives a positive response and voucher on the same day.
Result: quick solution, high satisfaction—without any employee having to actively work on the case.
Your path to process automation with HighPots
Business Process Analysis
We identify manual workflows, evaluate automation potential, and define where AI agents can deliver the greatest benefits.
Development and Integration
A customized solution is created based on your existing systems—integrated via low-code tools, APIs, and SAP or ERP interfaces.
Introduction and optimization
We support you with training, acceptance, and ongoing improvement—for sustainable efficiency in your business processes.
FAQs on process automation
Targeted process automation allows recurring workflows and manual tasks to be digitized. AI agents analyze processes, recognize patterns, and take over routine decisions—without the need for extensive IT projects.
AI agents understand language and context, extract data, and automatically create tickets or responses. This means that even email management becomes part of your intelligent process automation.
RPA works on a rule-based basis. AI agents combine logic and learning ability—they understand texts, evaluate data, and make decisions independently. This is how true intelligent process automation is created.
Via standardized interfaces or low-code tools. The systems remain in place—AI supplements them with intelligence without replacing them.
HighPots supports medium-sized companies from analysis to integration of intelligent automation solutions—including process consulting, technical implementation, and employee training.
Conclusion: Intelligent process automation as an efficiency strategy for small and medium-sized enterprises
With HighPot’s Intelligent Process Automation, you don’t just automate tasks—you transform your business processes.
Our AI agents understand, learn, and act where traditional systems only react.
The result:
More efficiency. More quality. More time for what really drives your business forward.