Software Development for medium-sized companies

Software Development for medium-sized companies

From workflow to true intelligence – we are rethinking process automation for you

While classic process automation follows fixed rules, intelligent process automation combines logical sequences with the learning capabilities of artificial intelligence.
Custom software

Your system—exactly how you work.

Use Cases:

• Automated inbound processing of customer inquiries
• Intelligent ticket creation & prioritization

Middleware

Connects what was previously separate

Use Cases:

• Process handling in Service & Support
• Automated release and approval processes

Platform module

Expands your systems—without having to rebuild everything

Fast ROI through targeted functional expansion
• Automated Data Synchronization • Intelligent Forwarding & Routing
Process Automation

Custom Software Development

Efficiency arises when technology and logic go hand in hand. HighPots combines classic automation with modern AI and develops solutions that make existing systems smarter—not more complex.

We combine RPA, AI agents, and Data integration into an intelligent process network that independently analyzes content, makes decisions, and triggers follow-up actions.

The result: measurably more speed, quality and transparency in your business processes.
HighPots supports you
– from the analysis of your processes and the integration of automation technologies to secure implementation in daily business.

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HighPots

Your Software Developer with IQ

Supported by AI agents, intelligent workflows, and secure system integration.

Perfectly tailored processes
Future-proof
Future-proof thanks to modular architecture

From RPA to IPA – how intelligent process automation improves your business

From RPA to IPA – how intelligent process automation improves your business

🔴 Rule-based, static

🔴 Structured entries only

🔴 High adjustment effort

🔴 Selective automation

🔴 Processing

Aspect

How it works

➡️ Datenverständnis

Flexibility

Integration

➡️ Degree of intelligence

Intelligent Process Automation (IPA)

✦ Dynamic, adaptive

✦ Understands texts, images, language

✦ Adapts to contexts

✦ End-to-end process control

✦ Understanding and deciding

👉 In short: IPA thinks for itself—and brings artificial intelligence into real business processes.

Ready for your Customized Software Development?

Contact us—together we will find the most efficient approach to process automation for your business—with AI agents if desired. Benefit from long-term support and sustainable advantages for your business.
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The Five Pillars of Successful Process Automation with HighPots

Automatically capture content

自動的にコンテンツを取得します

Our systems capture content from PDFs, forms, screenshots, or scans—and automatically convert it into structured data.
This allows even paper-based workflows to become part of your digital process automation.

Example:
Invoices, delivery notes, or forms are recognized, understood, and processed directly—without manual typing.

For modern automation

Software Architecture: the viable “how”

AI agents are at the heart of modern automation. They combine rule-based logic (e.g., checking terms and conditions) with probabilistic decisions (e.g., goodwill recommendations).
Thus, they make independent decisions – like digital clerks.

Your advantage:
Faster response times, consistent quality, and automated communication with customers, suppliers, or employees.

Even with unstructured data

AI agents for data analysis

AI agents recognize the content of unstructured texts and data—whether emails, documents, or free text fields.

• You analyze language, tone, and context.

• They automatically identify relevant information.

This means that information that previously had to be checked manually can now be used immediately for process automation.

Autonomous Systems

Agentic AI

Agentic AI takes automation to the next level. These systems plan processes independently, execute them across multiple applications, and dynamically adapt their behavior.

Example:
An agent detects a problem, requests missing data, checks guidelines, and automatically initiates the correct process in the ERP system.

Traceable Decisions

Knowledge Integration with RAG

Through Retrieval-Augmented Generation (RAG), our agents access internal company documents, guidelines, or databases.

This makes decisions transparent and compliant with regulations—a decisive advantage for compliance and quality assurance.

Why HighPots as a Software Development Service Provider

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Benefits of intelligent process automation in complaint management

Why Process Automation

Reaches its limits without intelligent elements

In recent years, many medium-sized companies have begun to automate recurring business processes—for example, with ERP systems, digital workflows, or specialized tools for accounting and human resources management. This classic RPA (robotic process automation) has brought efficiency to many areas. However, as soon as processes contain unstructured data such as texts, emails, or documents, these systems reach their limits.

A typical example is complaint management. Here, companies receive messages via web forms, email, or social media channels. Each inquiry is worded differently, contains different information, and must be evaluated individually. Standard software is of limited help here—the result is high manual effort, long processing times, and uneven service quality.

This is exactly where AI agents come in. They combine natural language processing, business logic, and automation technologies to create a new form of intelligent process automation that goes far beyond traditional digitization.

Practical Example

This is how the customer experiences automated complaint processing

When standard is no longer enough

• El cliente envía una queja por correo electrónico.

• Within a few minutes, she receives a query because the purchase date is missing.

• After responding, the agent automatically reviews the complaint.

• Since there is no entitlement, but a long-standing customer relationship exists, the system decides to act in good faith.

• Customer receives a positive response and voucher on the same day.

Result: quick solution, high satisfaction—without any employee having to actively work on the case.

Your path to process automation with HighPots

Business Process Analysis

We identify manual workflows, evaluate automation potential, and define where AI agents can deliver the greatest benefits.

Development and Integration

A customized solution is created based on your existing systems – integrated via Low-Code-Tools, APIs, and SAP or ERP interfaces.

Introduction and optimization

We support you with training, acceptance, and ongoing improvement—for sustainable efficiency in your business processes.

FAQs on process automation

Conclusion

Intelligent Process Automation as an Efficiency Strategy for SMEs

With HighPot’s Intelligent Process Automation, you don’t just automate tasks—you transform your business processes.

Our AI agents understand, learn, and act where traditional systems only react.
The result:
More efficiency. More quality. More time for what really drives your business forward.

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