Artificial Intelligence in the Insurance Industry

AI in the Insurance Industry - Every Policyholder Has Their Individual Rate

  • It all started with a successful data science project at Signal Iduna Insurance in 2018. Meanwhile, it has become a sought-after AI in the insurance industry.
  • Since then, we have had the pleasure of welcoming the third and fourth largest insurance companies in China and the No. 5 in Japan as clients. Learn more about our revised product, RiskProphet AI.

Challenges

In the fascinating world of insurance, specifically travel insurance, HighPots has reached a milestone. Our Artificial Intelligence in the insurance industry is called RiskProphet AI. It has changed the way premiums are calculated and exceeded the expectations of insurance companies. Previously, travel insurance premiums depended on rigid statistical calculations, where actuaries relied on historical data to make risk assessments. These traditional approaches led to standard rates that often could not keep pace with the dynamic reality of the travel market. We started the project in 2018 with Signal Iduna in the field of travel insurance (trip cancellation and travel health insurance). The following challenges had to be overcome in establishing AI in the insurance industry:

The Following Challenges Had to be Overcome:

Acquisition of Travel Data

Validation of Data

Structuring and Parsing of Data

Relevance of Different Travel Data

Testing whether the AI System is Better than that of the Insurance Actuaries

Automation of Feedback and Evaluation of Cancellations and Claims

AI in the Insurance Industry - Approach

The HighPots ML components already changed the tariffication for a German insurance group in 2018. Meanwhile, the system has become more intelligent and comprehensive.
In real-time, the Artificial Intelligence in the insurance industry analyzes significantly more parameters than just the classics, such as travel duration, age of travelers, travel price, holiday country, or the travelers’ place of residence. Each individual traveler now receives a tailor-made insurance premium that accurately reflects their individual risks and needs. Ultimately, this not only ensures fair treatment of travelers but also financial benefits for insurance companies.
However, HighPots RiskProphet AI goes far beyond mere premium calculation – it constantly improves. Through continuous learning, not only from occurred claims but also from non-occurred scenarios, the AI constantly improves its forecasting capabilities in real-time. The result is precise real-time risk assessment, offering insurance companies an unprecedented level of risk calculation.

Results

And this is just the beginning. The next version of the AI product will not only focus on perfecting individual insurance rates but also on designing individual contract terms that match the individual insurance rates. This will make AI insurance tariffication not only more personalized but also more transparent and flexible. Furthermore, we will extend the AI to a neighboring insurance area, health insurance. The difference between travel health insurance and health insurance is less significant than it might seem at first glance.

The AI in the insurance industry was trained using data provided by GDS providers such as Amadeus, as well as data from insurance companies. The HighPots AI is currently being tested at a Japanese insurance company.
The initial results are promising. The contact person for this product is our Head of Research and Development, Rüdiger Off (ruediger.off@highpots.com).


Travel Insurance - Profits for Insurance Companies and Consumers before and after AI Implementation

KI in der Versicherungsbranche

Analyzed Number

100 000

Type of Travel

Package tour

Age of Travelers

between 40 and 60 years

Type of Insurance

Travel insurance per holiday

Number of Insurance Companies

5 different insurance companies

AI Environments

TensorFlow with continuous real-time learning (HighPots AI Open Source Cloud)

Surprising for Insurance Groups

Age is a crucial parameter, but that doesn't mean the oldest people are the biggest cost drivers.

Insurance Rates

Comparable insurance benefits in travel health and trip cancellation insurance across all 5 insurance companies

Ansprechpartner Referenzprojekt KI Versicherungsbranche
Michael Berlin
“As department head, I am responsible for the entire travel insurance sector. I have been working successfully with HighPots for more than 5 years. I can highly recommend HighPots as a software engineering service provider. Both the consulting and the software development are of high quality and straightforward.”
Head of Travel Department, Signal Iduna

Conclusion

Projektanfrage

Bevorzugte Sprache

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